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Good Customer Support

When you're searching the web and looking for a new online casino to play in, you're probably concentrating on many factors which might effect the gameplay and overall experience. How the sites look is probably important, as this is how it catches your eye in the first place. Then there are the bonuses and promotions for new players like yourself. Ease of depositing and withdrawing funds is also important. But probably one thing you will fail to check completely, is customer support.

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Introduction: Customer Support

This should actually be one of those most important points on the website to check. Think about it…this is your only means of interacting with the site should you ever encounter any sort of problem. Though all the fun and games are great, the minute they stop working, or the payout button no longer works, then, as Ghost Busters might ask, “Who you gonna call?”. We would suggest that the level of customer support is one of the most important factors. You can judge online jackpot sites by many things, whether the design or the games offered. But the only real optics that matter are if the casino company has the common sense to recognize that good customer support is the mainstay of their business.

Helping The Customer

In fact, we would go as far as saying that customer service is the primary means by which you can see if the site in question is reliable and reputable. Great customer support shows a willingness to help their customers. It means that the casino is in this game for the long haul. It wants to build a relationship which each and every customer. And by doing so, it shows a company that’s looking to the future and well as maintaining it’s the present customer base. If you peruse our reviews, you’ll see that time and again we suggest that you call customer service before you join the site.

Customer Support: Give Then A Call

For example, ask about how the bonuses function and as to what are the wagering requirements. It doesn’t matter that this is all written out for you on the web site itself. That’s not the point here. We want to be met with a kind, patient and considerate support staff, who carefully and comprehensively explain everything to you in a plain language that you can understand. If they’re willing to help you out with something you could help yourself with, then there’s a very good chance that they will happily come to the rescue when you’re dealing with a situation that new to you. Imagine that you have received a win, but can’t work out how to cash out. You want customer support to come to the rescue in a timely and professional manner.

Customer Support: Should Be 24/7

A business that understands that having a courteous and professional customer support staff is great for their brand, is exactly the type of casino you can happily spend your money without worry. On the other hand, there are those casinos which take great pains to ensure their contact with customers is kept to an absolute minimum. Scroll down the welcome page and click on the customer support link. Sometimes you’ll come across companies where the support is only available via email. This is truly bad optics. Then there are those that only offer phone support Mon – Fri, and then only during working hours. Another no-no. What you want to see is a 24-hour live chat. That’s the bare minimum. Even better if they support different languages.

Bad Service Shows A Deeper Problem

Finally, if and when you get through, nothing is more galling than customer support which is not customer-centric. Rude and impatient, offhand, and sometimes bullying, keep in mind that these types of customer service agents are following company policy to behave in that manner. Often they are slightly shady casinos with something to hide. Sometimes you’ll wait forever, only to be either placed on hold indefinitely or be constantly reconnected to a voice mail. If you feel that you are not being treated with the respect that all customers deserve, we strongly suggest that you take your custom elsewhere. As we said, if they can’t get that basic part right, then there’s little hope for the rest of their operation.

Customer Support: Read Our Reviews

If you have a few minutes, then take a look through our best online jackpot ratings. We’ve actually taken the time to call each and every casino customer support in order to gauge their response on a number of important factors. These include answering time, politeness, and how helpful they are. We only list casinos with customer support worthy of mention. We then put all these reviews in some sort of order based on the above factors and give them an overall score. This way we’ve done the hard work for you.